General Loyalty Program Questions
Whom can I contact if I have problems with my Card?
Please email email@example.com or call 1-855-705-7774, option 0.
What are the available times to speak to a Guest Service Representative?
Our representatives are available to assist you Monday – Thursday 9AM-1PM CST and Friday 9AM – 11AM CST. If you are not able to reach a representative at the time you call, please leave a detailed voice message with your name, phone number and the reason for your call and one of our representatives will be able to call you back within 72 hours of receiving your voicemail. You may also email us at firstname.lastname@example.org.
How do I register my Loyalty Card to continue to use the program and earn free beverage rewards?
Visit myccscard.com, click on REGISTER at the top of the page, and enter in your 16 digit CC’s Loyalty Card. You will then be asked to enter in your personal information to create your new online Loyalty account. You may add your phone number to your loyalty account to earn points on your CC’s Loyalty account before your transaction is completed without your physical card present. If you have any problems registering your CC’s Loyalty card, you may call our Guest Service Representatives at 1-855-705-7774, option 0 or email us at email@example.com for assistance.
Can I have more than one Card?
If you have more than one card and would like to combine the balances on multiple cards, simply log onto your account and click the “add a card” button to get started.
I received a CC's Gift Card. Does it have the same benefits as My CC's Card?
Both Gift Cards and CC's Loyalty Cards can be loaded with cash, registered at www.myccscard.com and reloaded with more cash after the balance is spent. Once registered, Gift Cards function exactly as CC's Loyalty Cards - complete with points, benefits and rewards.
Where can I get a Card?
At any participating CC’s Coffee House location or you can contact our home office at 1-855-705-7774, option 0 and we can mail you one. Please note that our home office cannot apply money to your card. You must visit a location to activate your card and add money.
Which set of numbers is my loyalty card number on the back of my loyalty card?
The first 16 digits is your loyalty card number. You will be asked to enter this set of numbers when you register your card at myccscard.com. You can also reference this loyalty card number when you call in for assistance.
How can I check the balance of my Card?
Log onto www.myccscard.com or call (866) 652-6752 or stop by any participating CC's.
Are there any dormancy fees for non-use?
No. The CC's loyalty Card is not a credit card and you will never incur fees of any kind.
Do my loyalty points ever expire?
No - your points will never expire.
Can I transfer balances from one Card to another?
Yes. You may register multiple Cards through myccscard.com, which grants the option of transferring any and all CC's Loyalty Card balances to a single CC’s Loyalty account. You may only have 20 active cards per loyalty account. You can find these features under Account Balance when you log in at myccscard.com. Click on the “add a card” button to add another loyalty card to your account and all balances will automatically transfer. You will then have access to all those loyalty details from every active loyalty card on your account.
I used to have multiple cards registered to my email address. How do I combine those cards and their balance/loyalty points to my new loyalty account?
To combine your other cards on to your loyalty account, log in at myccscard.com and add each card using the “add a card” button on the account summary screen. Please call 1-855-705-7774, option 0 to speak to a guest service representative if you have difficulty with this process.
How many cards can I combine on my CC's Loyalty account?
You may combine up to 20 CC's cards on each loyalty account. Once you combine cards onto one loyalty account, it is recommended that you change the card status to disabled for any cards you do not wish to use on your account. Please note: If you attempt to combine more than 20 cards on one loyalty account, the account will be automatically suspended and you will need to contact CC's guest service department for assistance.
Can I still get my loyalty points from my purchase after I have completed my transaction?
We are not able to add loyalty points unless it is a part of the point of sale transaction in a participating CC’s location. Please be sure to hand the CC’s Team Member your loyalty card before your transaction is completed.
If I forget my loyalty card, can I still get loyalty points added to my account with my receipt?
We are not able to add loyalty points unless it is a part of the point of sale transaction in a participating CC’s location. If you add your phone number to your loyalty account at myccscard.com, you may use that number to look up your loyalty account in a participating CC’s location to receive your loyalty points.
If my total purchase isn't exactly a whole dollar amount, do my points round up or down?
We round up for cent values above $0.50 and round down for cent values $0.50 and below. For example, you'd receive 5 bonus points for $4.51 but only 4 points for $4.50.
Can I still accumulate points without registering my CC’s loyalty card?
You can only accumulate up to 200 points on an unregistered card. To continue to accrue points, please register your card at myccscard.com.
Loading Money on my CC’s Loyalty Card
How do I reload my Card?
Reload your My CC's Card at myccscard.com with an American Express, Visa or MasterCard credit/debit card. At participating CC's locations, you have the option to reload with cash, American Express, Visa or MasterCard credit/debit card.
Is there a maximum dollar amount I can add to a CC’s loyalty account?
Yes. The dollar amount on your CC’s loyalty account cannot exceed $250.
How do I set up my card balance to Auto Reload?
You may set up your CC's card balance to auto reload when it falls below a cash balance that you set by logging in your CC's loyalty account at myccscard.com and choosing "Reload Card."
My Loyalty Beverage Rewards
How long do I have to use my rewards?
For a new guest registering their card at myccscard.com, you will receive a free grande birthday beverage if you provide your phone number at registration. This reward is valid only during your birthday month. For existing CC’s loyalty card holders, all other rewards will detail the expiration date on the email when they are awarded to your account. You may access the details of your loyalty drink reward expiration dates under account balance.
Problems with My CC's Loyalty Account
I picked up a CC’s loyalty card at a CC’s location and when I registered it at myccscard.com, it said it was not activated. How do I activate my loyalty card?
Please visit any participating CC’s Coffee House location and ask a barista to activate your card or you can call the Guest Service line at 1-866-652-6752 and a guest service representative can assist you.
What should I do if my Card is lost, stolen, or damaged?
If your lost Card is registered, you must first stop by any participating CC's and activate a new CC’s loyalty card. Then go to www.myccscard.com, log in to your account, and add your new card to your loyalty account. This will automatically transfer your balance, points and rewards to the new CC's Card.
If your lost Card is not registered, unfortunately we have no way to recover your balance and points if we do not have the Card number to look up and transfer.
What do I do if I have forgotten my user name and password on my CC’s account?
Please visit myccscard.com and click the “click here for help logging into your account” button. There will be three ways to retrieve your log in information. For additional help logging into your account, please call our Guest Services toll free number at (866) 652-6752.
How do I cancel my program participation?
If you wish not to participate in the CC’s Loyalty program simply discontinue the use of your CC’s Loyalty card. You can also “opt-out” of our program if you have a registered CC’s account and we will remove your email from our system.
What happens if the Loyalty/Gift Card system is down?
Unfortunately, should the system go down, you will be unable to acces your Free Loyalty Reward Drinks or the balance on you card. However, you can still accrue points. These points will be automatically added to your account once the system comes back up.